Privacy Policy

Last updated: 01 January 2026

At Luxury Tastes, we take pride in offering premium, carefully sourced luxury food products, including saffron, caviar, truffles, Persian blue salt, and other gourmet delicacies. Customer satisfaction is central to our brand, and this policy explains your rights and our procedures clearly and transparently.

1. Your Legal Rights (UK Customers)

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers generally have the right to cancel an online order within 14 days of receiving the goods.

However, this right does not apply to perishable goods or sealed food items once opened, for health, hygiene, and food safety reasons.

This policy does not affect your statutory rights under the Consumer Rights Act 2015.

2. Eligibility for Returns

You may be eligible for a return or refund if:

The item is unused, unopened, and in its original packaging

The return request is made within 14 days of delivery

The product is not a perishable food item or has not been unsealed

Proof of purchase is provided

3. Non-Returnable Items

For hygiene, safety, and quality reasons, we cannot accept returns for:

Opened or unsealed food products

Perishable goods (including caviar, truffles, and fresh food items)

Products damaged due to improper storage after delivery

Items returned after the 14-day cancellation period

These exclusions are standard across luxury food and gourmet retailers.

4. Faulty, Damaged or Incorrect Items

If you receive an item that is:

Faulty

Damaged in transit

Incorrect or not as described

Please contact us within 48 hours of delivery, including clear photos and your order number.

Where the issue is confirmed:

We will offer a replacement or full refund

Return postage will be covered by Luxury Tastes

Refunds will be processed to the original payment method

5. Return Process

To request a return:

Email info@luxurytastes.com with:

Your order number

Reason for return

Supporting photos (if applicable)

If approved, we will provide return instructions.

Items must be securely packaged and returned in original condition.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

6. Refunds

Refunds are processed within 5–10 working days after inspection

Refunds are issued to the original payment method

Original delivery charges are non-refundable unless the return is due to our error

7. Exchanges

We do not offer direct exchanges for food products. If eligible, a refund will be issued, and a new order may be placed separately.

8. Contact Information

If you have any questions about returns or refunds, please contact:

Luxury Tastes Customer Support
📧 Email: info@luxurytastes.com
🌐 Website: www.luxurytastes.com